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According to media reports, Ms. Li in Shenzhen has a 2019 Buick Regal and has traveled more than 3000 kilometers to lie down on the highway. In just a few days, three staff members at the 4S store gave a different story, which Ms. Li could not understand.

It was more than three o'clock in the morning when Ms. Li was driving the Buick Regal on the highway when the engine fault light suddenly turned on and the vehicle could not drive. after some twists and turns, Ms. Li towed the car back to the Shenzhen Standard Hengtong 4S store.

Ms. Li said that the prediction is that the gearbox is leaking oil, the spark plug has exploded in the third cylinder, and the motor wire harness has been melted, but the exact reason is not clear and the engine needs to be dismantled. This car is still a new car, after only driving more than 3000 kilometers, there is such a serious safety problem, or engine problems, requiring 4S stores to return and change cars.

With regard to Ms. Li's engine problem, three staff members of the 4S store gave different opinions:

Mr. Wu of the 4S store said that the preliminary judgment may be caused by the knock on the cylinder inside the engine, and the engine has been disassembled and photographed and sent to the manufacturer, waiting for the manufacturer's feedback.

Mr. Ying in the 4S store said, who said the tank burst? At present, we are waiting for the arrival of the new engine, and the old engine has been removed, but it has not yet been decomposed, and the specific reason has to be judged by the manufacturer. There is something wrong with the engine, but now it can only be said that there is something wrong with the engine.

With regard to the problem with Ms. Li's engine, another staff member gave a different view: this thing is being declared. We do not need to disassemble the engine. At that time, it will be shipped directly back to the manufacturer. The manufacturer will see for himself whether there is a quality problem in the engine itself, and whether it is caused by man-made engine failure. The staff member said only that there was a quality problem, and the specific situation was not very clear.

The incident of getting into a nest while driving in the Buick Regal has also been reported before. On July 30 last year, Mr. Li bought a Buick Regal at a Buick 4S store in Shentong, Zhejiang Province. On December 15, the car suddenly trembled violently while driving and could no longer start after stepping on the brakes. After the inspection of the 4S store, it was found that the spark plug of Regal was broken and the middle cylinder of the engine burst.

At present, the reason for Buick Regal's high-speed nest is unknown, and it is incomprehensible that three staff members of the 4S store gave a different account of the reason. However, no matter what the reason, there is something wrong with the new car after only driving more than 3000 kilometers, which must not be easy for any car owner. In fact, the solution of the 4S store is also very simple, the problem can be solved by replacing a new engine, but what the user needs is the reason behind the accident, and the manufacturer has the obligation to provide consumers with detailed fault instructions.

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